Extended warranties
All Traka systems are provided with a 24-month warranty for parts and labor, with options available to extend this coverage for the term of your KeyCare agreement.
Traka KeyCare
Traka KeyCare gives you peace-of-mind in knowing that your investment is safeguarded with extended warranties, along with value-added services to help optimize system performance and maximize the return on investment. We'll help you choose the right KeyCare option for your business to help create a consistent and predictable cost of ownership, with years of reliable performance that you would expect from a Traka solution.
Quality & service
Traka’s focus has always been on quality, and we take exceptional care in our operations, environmental and manufacturing processes. This is one of the reasons Traka is ISO9001, 14001 and 27001 accredited.
In addition, we provide industry-leading professional services to ensure new projects are handled with the diligence and technical expertise needed for a successful implementation. Our goal is to deliver a solution optimized for the security, safety, and efficiency of your operation, creating value for your business from day one.
Our dedicated technical support team is available to ensure all questions are answered in a timely manner. We can typically resolve most issues over the phone, email or with remote desktop access, but in the rare case we are unable to resolve the problem remotely, service technicians can be dispatched to troubleshoot and resolve issues in the field.
Added value & protection
Beyond this, Traka extends value-added services through the Traka KeyCare™ program to help ensure your system remains optimized, and your operational processes remain uninterrupted throughout the life of the solution. The services include preventative maintenance, service visits, refresher training, extended parts warranty, and more.
Safeguard your investment
Preventative maintenance
To maximize uptime, we offer an annual on-site visit by one of our field service technicians for a full system health check and preventative maintenance.
Service visits
Our KeyCare packages offer pre-paid service visits for any required break-fix or new system installations throughout the year, with options available for any size deployment.
Personalized training
Dedicated remote or on-site training is available covering TrakaWEB's latest features and functionality, or as an introductory session for new employees.
Two options. One solution.
Confidence you're covered from day one.
| Gold | Bronze | Software license only | |
|---|---|---|---|
| Phone and remote support | ✅ | ✅ | ✅ |
| Customer support portal access | ✅ | ✅ | ✅ |
| TrakaWEB and Traka Touch software upgrades | ✅ | ✅ | ✅ |
| Annual planned preventative maintenance and health check | ✅ | ✅ | ❌ |
| Annual on-site refresher training | ✅ | ✅ | ❌ |
| Remote application training | ✅ | ❌ | ❌ |
| Pre-paid service visits option | Capped | Capped | ❌ |
| Extended warranty on parts | ✅ | ❌ | ❌ |
| Bundled software license option | ✅ | ✅ | ❌ |
Talk to us
If you have any questions regarding the maintenance options for your organization, please contact us.
Call one of KeyCare Specialists at 877-34TRAKA
