1 - Customer requirements
We start by getting to know your business objectives and priorities, outlining implementation requirements, and defining key workflows in order to have a clear measure of project success and return on investment.
Professional services
Our team works directly with your organization to design a solution that will work for your unique challenges, and provide the greatest value to your business for many years to come.
Our process
We are committed to the success of our customers, ensuring that every Traka solution delivers the desired results.
2 - Application design
We define the specifications needed for a successful deployment, providing a solution that brings immediate benefit to your organization. We analyze every aspect of your requirements, including the data structure and layouts for Users, Items, Item Types, Item Access Groups, Software Access Permissions, Reporting and Notifications.
3 - IT architecture
We define the secure IT infrastructure needed to meet your design and requirements, while considering server specifications that will allow for future growth and scalability. In this session we also consider all information security, redundancy and any specific fail-over requirements, especially for larger scale or enterprise-level deployments.
4 - User acceptance testing
We test the system against your user stories and functional requirements before deployment to production. Your organization may also require that Traka software is evaluated by IT for information security purposes. We will assist with staging the UAT environment, and providing any documentation or test tracking requirements.
5 - Project delivery
To guarantee project success, all Traka professional services projects are assigned a dedicated sales engineer responsible for communications, collaborative project tracking and resource management.
6 - Site installation plan
Prior to deployment, we focus on all considerations for system hardware installation, logistics, and power/data requirements, and address any health and safety or accessibility requirements for install locations. A pre-installation checklist is supplied to each customer ensure smooth and efficient on-site deployment by our systems technicians.
Let's collaborate on your solution
We're happy to discuss the needs of your organization, and help design a solution that delivers real results.
The tools for a successful solution
Customer support
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Project management & installation
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Training
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
Maintenance contracts
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.