Technical support is available to all customers with an active software license. Our trained specialists are here to answer any questions regarding your Traka solution, or to address any issues with hardware, software, or system integration to help ensure your continued success.
The majority of support calls can be resolved over the phone, by email or screen-share collaboration. In the rare case we are unable to resolve an issue remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, we offer field services.
Traka has a specifically designed self-service support website where you can access a comprehensive list of online user manuals, select configuration files and official versions of new software releases It is also an excellent point of reference to find out more about the advanced capabilities of your system.
Traka support technicians are available to assist with any issues that arise with your solution. For 99% of support cases, we are able to respond within 4 business hours to minimize any impact on your operation.
In order to provide the highest level of service, our support team is backed by a fleet of experienced service techs who can provide on-site support when needed.
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.
