Security Disclosure Policy

Traka believes that the disclosure of vulnerabilities is essential for improving the quality of our products and services, safety of our customers that rely on them, and awareness as to their choices relative to preserving their specific interests. Traka values insight from the security research community and welcomes disclosure and collaboration with this community.

Traka values the insight and commitment of security researchers and other vulnerability investigators to make the world a safer place by discovering vulnerabilities of security solutions and providing mechanisms to privately report them with legitimacy and integrity. 

Responsible disclosure ensures that security access infrastructure is tested and proven reliable. Moreover, the commitment to mitigate vulnerabilities is reassuring for our customers and the security industry as a whole.

The following is Traka’s  responsible disclosure policy:

• Traka will disclose known vulnerabilities and their fixes to its customers in a manner that protects Traka and its customers. Disclosures made by Traka will include credit to the person who first identified the vulnerability, unless otherwise requested by the one who reported it.
• Traka is open to communication and working with security researchers who come to Traka with a shared interest to improve security and coordinate the distribution of information that includes both the vulnerability and the solution that addresses it.

• Traka will publicly acknowledge in a written advisory the work of a security researcher who brings the company valid information about a vulnerability privately and then works with Traka to coordinate the public announcement after a fix or patch has been developed and fully tested within a reasonable amount of time to be effective and deployed by Traka and its customers

• Security researchers are allowed to post a link to the Traka advisory on their own web sites as recognition for minimizing risks for the greater good and helping end-users protect themselves.

We ask the security researcher community to work with Traka to coordinate the public disclosure of a vulnerability. Pre-maturely revealing a vulnerability publicly without first notifying Traka could hurt organizations, exposing sensitive information and putting people and organizations in danger of malicious attacks.

This is why Traka strongly advocates a two-step process: first, private disclosure of a potential vulnerability to Traka. Once the vulnerability is validated, resolved and Traka and its customers provided a reasonable time to deploy, Traka coordinates the public disclosure, which includes the recognition of the security researcher’s discovery, confirming that credit is given to the right person(s).

We also ask that researchers to recognize that our action to investigate, validate and remediate reported vulnerabilities varies based on complexity and severity. We will communicate expected timelines, changes and collaborate where possible. In addition, we request that researchers do not perform Denial of Service mechanisms, compromise Traka user infrastructure or personal information.

Like other leading companies, Traka applies industry best practices for coordinated disclosure of vulnerabilities to protect the security ecosystem, ensure that customers get the highest quality information, and drive public discourse about ways to improve products, protocols, methodologies, standards and solutions.

CALL TO ACTION

If you believe you have discovered a vulnerability, click on the “ Reporting Guidelines” link in the menu in this  Traka Security Resources Center for instructions on how to contact the  Traka Security Response Team to report your finding privately.