Guaranteeing workforce safety and security in the utilities sector

The challenge in securing worker safety

With remote locations and critical infrastructure, this industry poses unique challenges when it comes to ensuring the safety and security of its workforce. This is especially true in an emergency where quick response times are essential. 

Balancing this with workforce safety and minimising unnecessary disruption to service is a complex task, but one that is essential for maintaining the safety and security of both utility workers and maintaining service delivery. 

The safety risk to workers in the utilities sector

Workers in the utility sector face a wide range of risks, including working at height, exposure to hazardous materials, and the potential for accidents or incidents to occur. To ensure the safety and security of its workforce, this industry has to tightly manage the risks to which its engineers and other staff are exposed. 

One of the most important aspects of workforce safety is the provision of comprehensive training. Workers must be regularly trained in risk management, the safe operation of equipment and machinery, as well as in the use of personal protective equipment (PPE) and emergency procedures.

This must all be completed in accordance with industry-leading certifications such as EUSR SHEA, to ensure utility workers stay safe and operations run smoothly.  And backed with processes, procedures and controls to standardise protocol, mitigate risk and promote consistent adherence to best practices. 

This is where security technology such as intelligent key and asset management can emerge as a powerful ally to reduce the need for manual intervention and minimise risks to workers, alongside increasing efficiencies, time and resources.

Why technology is important in securing critical infrastructure

The use of technology is well-established in the utilities sector. Tools and systems such as remote sensors, and real-time monitoring systems ensure service quality and identify possible threats and problems ahead of time.

These technologies enable utility providers to monitor and control critical equipment and facilities from a remote location.

Once the decision for manual intervention has been made, process and compliance are essential to ensure that work is conducted safely and securely. Controlling access and following procedures become critical to ensuring the health and safety of the workers involved. 

How key management technology supports utility workforce safety and security

Efficient key management is a critical aspect of maintaining safety, security, and operational effectiveness for the utility workforce. Lost or misplaced keys can disrupt workflows, compromise security, and pose safety risks.

Traditional manual key management systems are also often prone to human error, leading to misplaced keys, unauthorised access, and potential security breaches.

With intelligent key management technology, utilities providers can ensure that only authorised personnel have access to essential resources, reducing risks and enhancing overall safety. 

Tailoring intelligent key management to the utilities sector

These advanced systems, such as Traka's intelligent key management solution, offer a range of features tailored to the unique requirements of the utilities sector. Through digital automation, keys can be securely stored, allowing for real-time controlled access and comprehensive audit trails.

It means only authorised personnel can retrieve specific keys for designated areas or equipment during predetermined timeframes. Each key transaction is recorded, providing a detailed log of who accessed what, and when, ensuring accountability and facilitating compliance with safety protocols.

Intelligent key management technology goes beyond traditional access control measures. Integration with other systems available with TrakaWEB software, including building management or process control, allows for seamless coordination of safety and security.

The checkout of a key can trigger lockout tagout or testout procedures, ensuring the safety of other workers while maintenance or repairs are being carried out. This level of automation streamlines operations minimises risks, and helps utilities providers uphold their commitment to workforce safety and security.

By implementing intelligent key management solutions, utilities companies can significantly enhance their safety and security practices. The reduction in unauthorised access and the ability to track key usage in real-time promotes a culture of accountability and deter potential security breaches such as theft and damage.

The automated processes simplify key management and not only improves safety and security compliance but also operational efficiency, reduce downtime, and enhance the overall reliability and quality of service delivery to customers.