Technical Engineer

We are searching for Technical engineer in Czech Republic.

Position summary:

• Responsible for managing the day-to-day service operations of an assigned region, delivering expected service sales results by ensuring execution of programs and standards in coordination with partners.
• Ensure the execution of customer service standards and customer satisfaction programs, build customer loyalty by developing a quality service team along with local partners that exceed customer’s expectations.
• Ensure the achievement of sales, productivity and profitability in the Service Centre Region.
• Provide procedural guidance to ensure that the team complies with policies and procedures, security, safety, and environmental codes and ordinances. 
• Identify and resolve technical issues related to software and firmware applications  
• Keep open communication with customer to include communicating estimated problem resolution time 
• Present training presentations on multiple technical levels  
• Successful completion of formal and on the job training, to include self-study modules on VingCard and Elsafe product lines  
• Ensures strategic plan implementation is consistent with corporate goals, policies, and quality assurance and growth objectives.    
• Ensures customer satisfaction, quality and financial results are met.  
• Establishes and maintains strong working relationships with customers.  Assists team in resolving high visibility problem cases and issues.  
• Review performance and quality standards on an on-going basis, performance appraisals, and motivational programs needed to achieve standards.   
• Manage new projects including planning, development, implementation, and maintenance for the account(s).   
• Develop the service centre team’s ability to handle large new construction projects – on budget and on time.  
• Ensures compliance with safety, security, regulatory, and company policies

Position responsibilities:

• Technical support and maintenance  
• Aftermarket sales  
• Testing of new products.  
• Prepare technical documentation  
• Project management  
• Ensure that all documentation and media is completed for new installation and existing customers.  
• Follow up on all shortcomings found so that issues can be resolved at the earliest opportunity.  
• Report and record accurately all site visits.  
• Provide technical support/ demonstration assistance. 
• Ensures customer satisfaction, quality and financial results are met. 
• Establishes and maintains strong working relationships with BP.  
• Assists BP team in resolving high visibility problem cases and issues.  
• Manage new projects including planning, development, implementation, and maintenance.    

Requirements: 

• Education: 3-year engineering degree 
• Minimum of five (3) years of IT/HVAC/Access Control products and new construction experience. 
• Strong knowledge of the industry and in depth knowledge of the organization’s products, policies and procedures.
• Technical aptitude (extensive training is given but must have the ability to learn new technology) 
• Strong ability to troubleshoot different technologies and communicate complex technical concepts to individuals with minimal knowledge 
• Works well independently (in a tight time line), self-motivated, and takes initiative  
• Strong knowledge in network technologies, LAN/WAN environments, routing, TCP/IP, and components 
• Knowledge of computer operation – Ms Office, ERP/MRP  
• Driving license, B