Technical Support Specialist Sectional Doors UK & Ireland

Technical Support Specialist Sectional Doors UK & Ireland (36332)

Can you bring your technical skills to our customer service department? Join our team covering UK & Ireland and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Please note this is a home based role which requires 50% travel.

What you would do as our Technical Support Specialist Sectional Doors UK & Ireland

As our Technical Support Specialist you will be responsible for providing technical assistance and field support to our OHSD partners based in the UK. This is a fantastic opportunity for someone who has an expertise in sectional doors with strong problem-solving skills and the ability to effectively communicate technical information to diverse audiences.

You would also:

• Provide technical support and assistance to partners in the indirect business segment regarding the installation, maintenance, and troubleshooting of sectional doors.

• Serve as a subject matter expert on our sectional door products, specifications, and installation procedures, and provide guidance and recommendations to partners as needed.

• Deliver technical training programs and materials for partners to enhance their product knowledge, installation skills, and troubleshooting capabilities.

• Act as a liaison between partners and internal departments including sales, product development, and quality assurance to ensure effective communication and resolution of technical issues.

• Stay up to date on industry trends, advancements in sectional door technology, and relevant standards to provide informed technical guidance and support to partners.

The skills and experience you need
We are looking for someone who:

• Has experience in a technical support and/or field installation of industrial products in a B2B environment.

• Has experience in technical product support, especially in construction or building materials industry within a B2B market. Knowledge of sectional doors or/and docking products will be a huge plus.

• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively, both remotely and in the field.

• Ability to communicate with people from different levels, both internally and externally, with excellent listening and teaching skills.

• Is autonomous and flexible with effective planning skills.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: 

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive schemes.

• A key role offering autonomy, empowerment, and an excellent opportunity for sales growth in and outside Europe.

• A company culture based on innovation, empowerment, engagement, initiative and dialogue.

• Be part of a big international group where the aim is “to hire to retire” with several career opportunities.

• A strong global brand.

• It is a very profitable business with interesting growth ambitions.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Sourcer, at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

About Dynaco Europe

Dynaco Europe is a full-service business partner in entrance automation part of the Indirect Business EMEA of the Business Segment Industrial division.

Our group is ASSA ABLOY, which has 61,000 employees and a yearly revenue of £11.1 billion.