Traka Automotive Support & Maintenance
Traka Automotive provides our customers with a comprehensive choice of Managed Services which frees them up to focus on more important things and ensures we keep a close eye on your keys to ensure your key system is being used as effectively as possible.
| Bronze* | Silver | Gold | Platinum | |
Software License | ✔ | ✔ | ✔ | ✔ |
Phone Support | ✔ | ✔ | ✔ | ✔ |
Unlimited number of PCs (clients) can be installed | ✔ | ✔ | ✔ | ✔ |
Automatic Software Upgrades | ✔ | ✔ | ✔ | ✔ |
1st year Hardware warranty (parts and labour) included FOC | ✔ | ✔ | ✔ | ✔ |
Annual Service per Cabinet (automatically included) | ✖ | ✔ | ✔ | ✔ |
Extended Hardware Warranty (Parts & Labour) | ✖ | ✔** | ✔ | ✔ |
Twice yearly Healthchecks to validate correct usage, ROI achievement | ✖ | ✖ | ✔ | ✔ |
Additional training (ad-hoc) | ✖ | ✖ | ✔ | ✔ |
Investigative Reporting Assistance | ✖ | ✖ | ✔ | ✔ |
iFob and iTag design and Management Assistance | ✖ | ✖ | ✔ | ✔ |
Disaster Recovery Assistance | ✖ | ✖ | ✔ | ✔ |
Offline Transactional Assistance | ✖ | ✖ | ✔ | ✔ |
Live monitoring of System Health/Usage *** | ✖ | ✖ | ✔ | ✔ |
Access to "New Feature" Voting and Suggestion Area | ✖ | ✖ | ✔ | ✔ |
Process consultancy services | ✖ | ✖ | ✔ | ✔ |
Response times under a Service Level Agreement (Subject to discussion and quotation) | ✖ | ✖ | ✖ | ✔ |
* Standard features and benefits** Parts only under Extended Warranty for Silver cover*** Requires connection from local server to cloud services | ||||
The following elements make up our Managed Services solution
Lifetime hardware warranty
All hardware faults are fixed for free including parts and labour for the duration of the support contract.
Software upgrades
Our software is constantly being updated to add new features. We upgrade your software for you so you are always kept up to date with the latest revisions.
Comprehensive health checks
We will visit your site twice a year and perform a complete audit of the system. We will also make recommendations on how to improve your use of the system and provide re-training if required.
Technical support
If you have forgotten how to perform a particular task and our help guides do not help then we will talk you through over the phone or visit you at site.
Automatic updates
Our desktop client automatically updates itself from the server software allowing us to deliver new updates to you without downtime or involving your IT staff.
Proactive support
Any problems are automatically logged and uploaded to our servers overnight allowing us to find the fault and fix it rather than you having to raise a call and attempt resolution over the phone.
Early warning of problems
We perform overnight integrity checks on the database and memory within the hardware cabinets to ensure the system is working correctly.
Alerting of improper use
The database is examined periodically to determine how people are using the system allowing us to tailor our healthcheck visits so that time is spent improving how the system works for you.
Investigative reporting
If the worst happens and you experience a loss or theft, we can construct a picture from your software of direct and circumstantial evidence for Management or Police investigation purposes. There is always a trail and we can help you find it!
Process design consultancy
We have a great deal of experience in time and motion analysis of people and vehicles in automotive environments. We can advise on system locations, capacity, geographical or process overlays, protocols for drive through service environments, multi-storey parking, offsite storage and a host of other environmental factors which will affect the way you can manage your keys effectively.