Traka21 User Guide &Downloads

Workaround: Ensure that the power supply is correctly connected to the unit and that the adaptor plug is also correctly connected. If operating on the optional back up battery, the battery may have lost its charge. Ensure that a charged battery is inserted into the unit and the power cables are connected correctly.

Workaround: Using a hex key, loosen the bolts within the plastic housing and adjust the position of the striker to the correct position to avoid catching the main body of the cabinet. *Use a visual test before fully closing the door, as adjusting the striker too much may result in the unit continuing to fail to open.

Workaround: Attempt to enter your pin where the pin number keys on the screen would be. If the unit is producing the key sounds, then the screen may be damaged, requiring the unit to be returned. If there is no sound, ensure that the power supply (mains or back-up) is correctly connected to the unit and that the adaptor plug is also correctly connected.

Workaround: Power down the unit and attempt to power back up. Glitches may reset upon system power up. Ensure that the unit is running on the most recent version of the software, which can be downloaded here. If glitch persists, then the unit must be returned.

Workaround: Place the iFob in question into another blank slot in the unit. If the fob isn’t recognized, then it may be a fault with the RFID chip within the fob, however, if it is recognized, then it could be fault on the circuit board. Attempt to place a working iFob within the slot in question to determine the final cause. If the iFob is not recognized, the unit will need to be returned.

Workaround: Ensure that the door override mechanism is in the closed position, and that none of the key bunches within the unit or any exterior item is blocking the door from closing fully.

Workaround: Several options available

• Memory stick should be FAT formatted for use in a Traka21
• Larger capacity memory sticks (>8GB) may take 10 seconds or more to appear
• Plug USB it into a desktop PC and see if the PC reports that the memory stick needs ‘Scanning and Fixing’ – it may have corrupt contents
• Format the memory stick in a Windows PC and retrying in the Traka21 (note that this is a more advanced fix requiring experience of formatting a disk and erasing its contents)
• If the memory stick contains a large number of files and folders, clear the memory stick and using it in the Traka21
• Although a standard IT response, turn the unit off and back on again. If the USB driver has ‘hung’, then this may restart it and allow communication with the memory stick
• Another memory stick, preferably a different type could be tried in the unit

Workaround: If any of the admin user accounts are edited through the user interface, e.g. contact number is added, rather than the Export & Import feature, then the active date is then populated, allowing for the admin users to be removed.

Workaround: If the battery on the device is critical, then it will not allow non-admin users to login. Ensure that your unit is connected to a mains power supply to recharge the back up battery and allow non-admin users to access the cabinet.

Workaround: The swap key positions feature is very beneficial if you wish to reorganise the keys in the system. You can also use this feature to remove a non Traka21 iFob from the cabinet if it has been placed there in error.

1. Select the Swap Key Positions button from the key wizard menu. The swap key overview will then appear giving you a description of how the feature works. Read this and click the forward arrow.
2. Select the position of the non Traka21 iFob. The iFob will then release to you, removing it from the system.
3. Select the Exit button to return to the admin menu