1 - Customer requirements
Understanding your business objectives and priorities - and outlining the success criteria for the implementation is important, so you have a measure of success and return on investment to steer the project to success.
Professional services
We provide professional consultation and ensure the optimal design of your system to maximize the return on investment. Our team of dedicated experts is ready to work alongside your entire organization.
Our process
We are committed to customer success. Ensuring your solution delivers the desired outcomes is as important to us as it is to you.
2 - Application design
We define the specifications needed for a successful deployment, providing a solution that brings immediate benefit to your organization. We analyze every aspect of your requirements, including the data structure and layouts for Users, Items, Item Types, Item Access Groups, Software Access Permissions, Reporting and Notifications.
3 - IT architecture
We define the secure IT infrastructure needed to meet your design and requirements. We recommend server specifications that will allow for future growth and scalability. In this session we also consider all information security, redundancy and any specific fail-over requirements - especially for larger scale or enterprise-level deployments.
4 - User acceptance testing
We test the system against your user stories and functional requirements before deployment to production. Your organization may also require that Traka software is to be evaluated by IT for information security purposes. We will assist with staging the UAT environment, and providing any documentation or test tracking requirements.
5 - Project delivery
To guarantee project success all Traka Professional Services projects are assigned a dedicated Project Manager who is responsible for communications, collaborative project tracking and resource management.
6 - Site installation plan
Focused on the system hardware installation, logistics and health and safety requirements which must be considered before a System Technician is dispatched to site. Items such as cabinet power and data connections are considered, along with any special site access requirements or certifications. Traka requires a hardware pre-installation checklist to be completed in conjunction with all deployments.
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Delivering great service matters at Traka
Traka is proud to announce "Great Service Delivers" as our customer-centric approach, which reflects that as the core focus of our business, Traka puts customers first. From the moment they place their order through to the installation and aftercare, the customer must receive a consistent level of care.
We lead this approach from within, through all Traka employees demonstrating common behaviours, 5 ‘pillars’ echoed throughout our global business..
Do you want to know more about Traka?
If you have any questions regarding Traka solutions and implementation, please contact us. We'd be happy to share our experiences of similar projects.
Your on-going success assured
Project management & installation
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Training
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
Customer support
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Maintenance contracts
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.