Maximize Uptime
Preventative maintenance maximizes system uptime
Maintenance options
Traka gives you peace of mind by offering value-added services and extended warranties. Our services provide continued support and health checks, audit reports, software updates, training, and management reviews.
Safeguard your investment
Traka extended care gives you peace of mind knowing you've safeguarded your investment. Our value-added services and support will help you optimize your system and maximize the value delivered from day one.
Optimize Performance
Software upgrades ensure your system is optimized and efficient
Maintain Control
Ensure that your solution is operating at peak performance
Talk to us about the right support package for you
Service and support
For maximum peace of mind, Traka recommends that you consider taking out one of our support contracts.
Our services not only offer continued support but also, health checks, audit reports, software updates, training and management reviews - all designed to show how efficiently your systems are performing.
Traka can provide various levels of cover which can include:
- Full telephone software support Monday to Friday 0830 to 1730
- Hardware maintenance covering parts and labor
- User log-on to the Technical Support web site for latest information, product updates and new Traka features
- Annual hardware service on each cabinet, conducted on-site by a qualified Traka engineer.
- Professional services, including training days and project management days.
Standard Warranty
Twelve months parts warranty is provided from date of purchase on all Traka products when installed by Traka engineers or by our network of worldwide partners and distributors.
Full details of our warranty terms and conditions are available on request.
Warranty terms and conditions for systems sold via our worldwide distributor network are managed by Traka appointed distributors - please contact them directly.
Talk to us
If you have any questions regarding the maintenance options for your organization, please contact us.
Your on-going success assured
Project management & installation
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Training
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
Customer support
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Maintenance contracts
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.