Customer support
Our trained specialists will assist with any questions or issues with hardware, software or system integration to help ensure help ensure your continued success.
Customer Support
Technical support is available to all customers with an active software license. The majority of support calls can be resolved over the phone, by email or screen-share collaboration. In the rare case we are unable to resolve an issue remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, we can offer field services.
Support calls are answered by our dedicated support teams, so you can be assured of assistance from our trained specialists to assist with any questions or issues that may arise with hardware, software or system integration.
EUROPE
For help and assistance in this region, please follow the link below
OCEANIA
For help and assistance in this region, please access the support portal.
MIDDLE EAST & INDIA
Please access the support portal
AFRICA
Please access the support portal
ASIA
Please access the support portal
Online Support
Traka has a specifically designed self-service support website where you can access a comprehensive list of online user manuals, select configuration files and official versions of new software releases It is also an excellent point of reference to find out more about the advanced capabilities of your system.
Engineers
In order to provide a high level of service, our support team is backed by a fleet of experienced engineers who can provide on-site support if needed.
Distributor Support
Distributors can register for and access the online Traka Support Portal providing information and support for all Traka solutions
Your on-going success assured
Project management & installation
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Training
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
Customer support
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Maintenance contracts
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.
Frequently asked questions
Yes - Our Automotive intelligent key management systems can integrate seamlessly with your existing dealership management software (DMS).
With a direct integration with popular DMS platforms, Traka can synchronize vehicle records and provide the ability to interface with bespoke databases, delivering real-time key and vehicle information.
Car dealerships will have the ability to track key usage, manage vehicle access and link data between the auto dealership key management platform and the specified DMS.
This can help to improve security by ensuring that only authorized personnel can access dealer keys. Dealership key control systems like Traka can help streamline operations by reducing manual tracking, minimizing key losses and ensuring that every key is accounted for, enhancing overall efficiency and accountability.