Project management & installation
Project Management begins from the moment that you decide to place your order with Traka. Our specialist Customer Account Managers work behind the scenes with our sales team to ensure a seamless handover.
Services
Local when you need us, global when it counts.
Traka strives to build partnerships for life, by providing the best possible service to customers. From the initial consultation, to on-site system installation and on-going technical support, Traka is there to help you succeed.
Your on-going success assured:
Training
Our training department to provides a comprehensive range of courses to enhance your knowledge and skills with the aim that the courses give you the best qualifications for long-term success in an environment as dynamic as the asset management industry.
Customer support
Customer satisfaction is our top priority – at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.
Maintenance contracts
In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in the UK, US, EMEA and Oceania, operate a fast and efficient telephone service to assist you quickly in resolving any problems.
We partner with you to understand your needs and deliver exactly what is required.
You'll have our expert advice every step of the way:
- A project manager to help you plan your system configuration - your keys, assets, users, their permissions and reporting needed
- An experienced engineer to install and test the system at your site
- Training for your adminstrators and users
- Aftercare from our account management team
- Telephone assistance using our dedicated support teams
- Optional maintenance contracts are available
Talk to us
If you have any questions regarding our professional services, training, support or maintenance options for your organization, please contact us.
