Warehouse and Technical Support Specialist

We are seeking a dedicated Warehouse Operations Specialist to join our team!

This role combines warehouse operations (80%) with technical support responsibilities (20%), ensuring smooth and efficient handling of both physical and digital assets.

The ideal candidate will manage general warehousing tasks, including picking, packing, and dispatching goods. Additionally, they will handle RMAs (Return Merchandise Authorizations) and perform basic electronic repairs. The role also involves allocating hardware devices within the software product, requiring some technical capabilities.

Job Location: Plano, TX (75074) - Onsite

Key Responsibilities:

Warehouse and Assembly Management:

• Assist in all areas of warehouse and assembly areas.
• Organize and maintain inventory in the warehouse.
• Ensure accurate tracking and documentation of incoming and outgoing shipments.
• Manage orders, including picking and packing for shipment.
• Procure, assemble, and kit parts and products.

Technical Support:

• Manage software portals, including activation, setup, and modification of customer accounts and assets.
• Prepare hardware for customers by installing necessary software and configuring devices.
• Maintain records of hardware and software setups and updates.

Collaboration and Reporting:

• Work closely with other departments to ensure seamless operations.
• Provide regular updates and reports on inventory and order status, Technical support activities, and other job-related data.
• Assist in developing and implementing process improvements for warehouse and business operations.

Qualifications:

• Proven experience in warehouse operations.
• Strong organizational and multitasking skills.
• Proficiency in managing software portals and software systems.
• Ability to install and configure software on various hardware devices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with ERP systems and database management (SAP).
• Familiarity with SalesForce.
• Comfortable with IT and software

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.