Great Service Delivers at Traka

We are proud to anounce "Great Service Delivers" as our customer-centric approach, which reflects that as the core focus of our business,  Traka puts customers first. From the moment they place their order through to the installation and aftercare, the customer must receive a consistent level of care. 

We lead this approach from within, through all Traka employees demonstrating common behaviours, 5 ‘pillars’ echoed throughout our global business.

The 5 T.R.A.K.A. pillars underpin our organisation and are expressed through all Traka employees:

T – Truthful-

Through a commitment to delivering quality products to meet each and every customer requirement.

R – Responsive-

We pride ourselves on our responsiveness through our customer support facility and helpline which offers customer assurance and guidance in some cases 7 days a week

A – Approachable-

building long-standing customer relationships by listening to customers’ needs, they are supported as their business evolves, throughout their journey.

K – Kind-

Being proactively helpful and treating customers with a service that is personal to them.

A – Accurate-

Traka’s sector expertise allows them to develop a comprehensive understanding of our customers’ needs, which enables us to accurately support them with a best-fit solution.

Tom Smith, Head of Business– Traka UK, says “The outlook is optimistic for the security industry in the remaining quarters of 2024. The key to success, we believe, is not only building on partnerships and closer collaborations but also ensuring we commit to providing customers with quality solutions that meet their exact business needs.

“Traka delivers great service at every step of the customer project, from concept to completion to aftercare. Through active listening, our employees develop a full understanding of our customers’ requirements and we can respond quickly. Great service underpins Traka’s complete business and captures our dedication to delivering exceptional experiences and maintaining strong, positive relationships.”

Traka uses its extensive sector expertise to understand customers’ bespoke security requirements and integrates the latest innovative technology to streamline operations through asset management across a full range of business sectors.

Matt Gregg, UK Sales Manager, concludes “At Traka, our goal is to create long-term relationships with every customer.  This is based on our ability to ensure Great Service Delivers, which goes way beyond products.  Our pledge for 2024 encompasses our customer-centric strategy, enabling us to deliver to exceed expectations every single day and provide full-scale solutions alongside dedicated support at every step of the process."

Get in touch to find out how Traka can provide a customised service and solution for your business.